The Quality of Your Apology is Your Reputation
"...Apology is either done right or done poorly. It matters not only for others feelings but the quality of your reputation...."
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"...Apology is either done right or done poorly. It matters not only for others feelings but the quality of your reputation...."
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"...In reputation crisis, people can get stuck in analysis paralysis or fight or flight. That rarely proves helpful...."
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"...If your natural behavior is to be critical, consider the reputation risks that come along with it...."
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