FAQs

Clients Section:

What is WikiExpert?

WikiExpert is a global community that allows you to read the best articles written by the best Experts and book online sessions with them. You can see how it works here. 

What is WikiExpert talk?

WikiExpert talk allows you to chat with the Experts, schedule and run video sessions, make automatic payments, and more. 

How can I register on WikiExpert?

Registering on WikiExpert is easy, all you have to do is click the ‘’Register’’ button on the top right corner of the page. You will then be taken to our registration form, from there you will need to complete the form and select "I'm a Client".

Why do I need to validate my email address?

If you don't validate your email address, your account will be disabled after 14 days. Validating your email address will also be beneficial for you as you can receive tips and newsletters if you wish to. So, to continue enjoying all we have to offer, please validate your email address.

Is it free to register on WikiExpert?

Registration is completely FREE! You only pay the Expert when you book sessions.

What online services can I expect from WikiExpert?

You can get online Counseling, Tutoring, Business Coaching, Life Coaching, and much more! We are expanding rapidly.

How do I find the right Expert?

You can search through our list of Experts, see their profiles and read their publications to see which one is a good fit for you. You can choose the Expert that's within your budget.

How do I contact an Expert?

You will see a "Book a session" button on all the Experts profiles. All you have to do is click on it and you can chat with the Expert directly. 

How can I book a session with an Expert?

Once you have chosen your preferred Expert, all you have to do is make sure you are registered and click the ‘’Book a session’’ button. You will then be able to contact the Expert to schedule a convenient time for both parties.

Can I chat and/or send files to my Expert before a call?

Yes. Once the session has been scheduled, you can use WikiExpert talk to chat with your Expert and send files.

When do I pay for my session?

If the Expert requires payment for the session, you must pay for the session in advance of its scheduled date and time.

How do I make a payment?

We use Stripe. You don't need an account to make a payment. All you have to do is enter in your credit/debit card details and make the payment.

What is the 3D Authentication when I'm trying to make a payment?

Depending on your country and bank, you may need to authenticate your payment and verify it. You can get more information on Stripe about this.

What can I do during a session with my Expert on WikiExpert talk?

Once in the session, you’ll be able to engage in a video call, share your screen, share files, and message your Expert in our built-in messenger.

I'm camera shy and don't wish to turn on my camera during my sessions?

No problem! Just turn off your camera before you enter a session with an Expert. 

How do I share my screen?

Download the WikiExpert talk screen sharing extension from the Chrome store to be able to share the screen. Download it here. 

Why can't I screen share with the Expert?

Unfortunately, at this time our screen-sharing extensions only work on a desktop on the Chrome or Firefox browsers. 

How does the like and share feature work? And why should I use it?

Once you are registered as a Client, you'll be able to like and share your favorite articles. By doing this, you will also get recommended readings based on your preferences.

Is WikiExpert selling user data with other companies?

No. WikiExpert cannot use your data for advertising or share your data with any other third party. You can view our Terms of Use and Privacy Policy here. 

What are the device and browser requirements?

WikiExpert supports the most recent versions of the following browsers on computers or smartphones.

•Google Chrome (recommended)

•Safari

•Firefox

If you're using an older browser, updating your browser can help solve any type of problem. For video sessions and using WikiExpert talk, we highly recommend using Android with a Chrome browser, as it works best. However, WikiExpert talk works on all devices and browsers. 

I am having technical difficulties, who can I contact for help?

If you're experiencing any type of issue, you can reach out to us here: info@wikiexpert.com

Experts Section

What is WikiExpert?

WikiExpert is the professional marketplace for expertise where your publications are the key to a polished profile page, keeping Clients engaged and always updated with your latest work. Clients can also book sessions with you directly. Read more about becoming an Expert here. 

What is WikiExpert talk?

WikiExpert talk allows you to chat with Clients, schedule and conduct video sessions, receive automatic payments through Stripe, and more.

How much does it cost to register on WikiExpert and use it?

It's absolutely FREE to register, have a full profile, and upload as much content as you like. The only time you'll pay is when a Client sends you a message, you'll need to pay have your inbox fully unlocked for one month. Check our pricing page here. 

Why do I need to validate my email address?

If you don't validate your email address, your account will be disabled after 14 days. Validating your email address will also be beneficial for you as you can receive tips and newsletters - if you wish to. So, to continue enjoying all we have to offer, please validate your email address.

How can I apply to become an Expert?

Registering on WikiExpert is easy, all you have to do is click the ‘’Register’’ button on the top right corner of the page. You will then be taken to our registration form, fill it out and ensure that you click on "I'm an Expert".

How do I create a profile?

Once you have registered as an Expert, make sure you add a professional headshot, this will help you stand out as a true professional. In your "about" section, you need to highlight your skills, qualifications, professional background, and services/rates. Also, add in a cover photo. Remember, a fully completed profile helps you stand out better and win more Clients.

What is a publication and how do I add one?

Publications are written by Experts like yourself. It helps you stand out and attract potential clients. You can add a publication if you're logged in by just clicking "add article". 

Will I be notified when a Client would like a session?

Yes, once a Client has clicked your ‘’Book a session’’ button, you will receive an email. Here you can communicate with the Client directly and schedule a convenient time for both parties.

How do I schedule a session with a Client?

Click on the calendar icon and schedule a time that's suitable for both you and the Client. Remember to click on "paid session". If it's a free session, then don't tick the box. 

Can I cancel my session with a Client?

Yes, you can. Click on cancel session.

How do I set my fee and charge Clients?

You can set your fee on your profile and charge this fee to Clients before scheduling a session. 

How do I accept payments?

You can accept payments through Stripe. You can create an account with stripe.com and then easily accept payments from Clients.

How will I know when a session has been paid?

You will receive an email notifying you that the session has been accepted and paid for.

Can anyone see messages that are exchanged between myself and the Client?

No, only you and the Client can see the messages that were exchanged between the two of you.

Can I share/send files during my session?

Yes, you can! Click on the file's icon at the bottom and share files with your Clients. 

How do I share my screen?

Download the WikiExpert talk screen sharing extension from the Chrome store to be able to share the screen. Download it here. 

Why can't I screen share with the Client?

Unfortunately, at this time our screen-sharing extensions only work on a desktop on the Chrome or Firefox browsers. 

My camera isn't working during the session?

Before entering the session, ensure that you have clicked on enable my camera. And also ensure that you allow your browser to enable your camera.

Why do you ask for my physical address if sessions are entirely online?

We require your address for billing purposes. It will never be displayed online or publicly.

What are the device and browser requirements?

WikiExpert supports the most recent versions of the following browsers on computers or smartphones.

•Google Chrome (recommended)

•Safari

•Firefox

For video sessions and using WikiExpert talk, we highly recommend using Android with a Chrome browser, as it works best. However, WikiExpert talk works on all devices and browsers. 

My video call is slow/it’s difficult to see/hear on the video call - what’s wrong?

There could be a variety of reasons why your video call is slow and it’s difficult to see or hear on the call. Some possible reasons for this include a slow internet connection, an incompatible browser, or older hardware (laptops, computers, tablets, or phones). We recommend ensuring that you have access to high-speed WiFi, use Google Chrome, and new hardware.

I'm having technical difficulties, who can I contact for help?

If you're experiencing any technical issues, you can contact us here: info@wikiexpert.com

 

WikiExpert

This website uses cookies for a better user experience.
Please click "I Consent" below to give us permission to do this. If you want to learn more please check our Privacy Policy on our Terms of Use.
I Consent