Oct 28, 2019 in Business Coaching

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Many consumers cite the quality of a business’s customer service as one of the most important factors determining whether or not they’ll make further purchases or recommend the business to others, so it’s accurate to say that customer service lies at the foundation of any business’s success.

In fact, businesses in the U.S. lose over 60 billion USD annually due to poor customer service—how can you ensure that you’re not contributing to this harrowing statistic?

Identify your values

What does customer service mean to you? If you don’t have a clear idea, your customer service skills are likely suffering. Begin by asking yourself what impact you want your business to have on your clients. Ask yourself how you would want to be treated if you were in your customers’ shoes, and carefully analyze how your company’s customer support services uphold these values and when they fall short.

Value feedback

Willingness to accept constructive criticism as you learn how to improve your customer service skills is an essential part of developing a pristine customer service attitude. Examine your weaknesses with humility and an open mind, and always take client feedback seriously.

Use social media

Customers value accessibility! Maintain a positive and helpful social media presence by making yourself available to inquiries via Facebook chat or mentions on Twitter. Treat these interactions the same way you would an in-person question or complaint, and strive to respond promptly so that you can make things right.

Improve communication

By practicing active listening, keeping your tone and language positive, and using clear, concise speech to assist your customers, you are embracing several critical tenants of customer service communication. Become conscientious of how quickly you speak, too, and don’t be afraid to ask clarifying questions so that you clearly understand your customers’ concerns.

Consult with an Online Business Coach

Business coaches know exactly how to turn average customer service ratings into outstanding ones, so don’t be afraid to reach out to an expert if you’re worried that your company’s customer service isn’t the best it can be.

Plus, having a non-biased, third-party view of your business and its customer support ratings means that you’ll receive eye-opening feedback which you can use to turn your customer service team into a group of successful, professional representatives. 

To begin making improvements right away, schedule your first online business coaching session with one of our experts, then watch your customer service success soar to new heights. Browse through our list of Online Business Coaches and book a session.

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