Assertiveness: confidently expressing your thoughts and views while being aware of the potential for causing a conflict or opposition.
Social-awareness and Interpersonal skills: being sensitive to another person’s situation, collaborating, and developing strong relationships.
Impulse Control: delaying or holding-off the temptation to speak or act, and patiently sorting out the most appropriate response.
Practical Thinking: assessing and checking the reality of the current situation while avoiding to be biased by any false imagination.
Problem Solving: connecting with the subjective and objective elements while solving problems and effectively making choices & taking decisions
Flexibility: assessing new conditions, being open to dynamically adapt to them, and accordingly adjusting your behavior.
Resilience: maintaining a positive attitude in hard times, and enduring challenges effectively with an optimistic view for a better outcome.
In certain situations, if you can’t control your emotions then there is a risk that you could cause a negative effect on the outcome. When we let our emotions run out of control, they cause us to do and say some terrible things. Uncontrolled emotions in some settings change the perception of those involved. In a sensitive circumstance, if you’ve had an emotional outburst, it might lead to disturbance and distancing in your relationship with those affected.
They might say:
“I can’t remember what s/he did, but I remember how angry s/he got.”
“I can’t remember what s/he said, but I remember how hurt s/he made me feel.”
Choosing how you respond to a situation, problem or challenge is more important than the actual occurring phenomenon!